Shipping policy
Note: Estimated shipping times are subject to logistics uncertainties; delivery could be advanced or delayed. Order placement constitutes acceptance of this condition.
| Country/Region | Estimated Delivery Time |
|---|---|
| United States | 5–8 business days |
| Singapore | 5–6 business days |
| Australia | 6–10 business days |
| United Kingdom | 6–10 business days |
| Canada | 8–12 business days |
| Germany | 6–10 business days |
| United Arab Emirates (UAE) | 6–9 business days |
| Saudi Arabia | 8–12 business days |
| France | 6–10 business days |
| Italy | 6–10 business days |
| Thailand | 5–8 business days |
| Switzerland | 6–10 business days |
| Netherlands | 6–10 business days |
| Sweden | 6–10 business days |
| Malaysia | 5–7 business days |
| Romania | 6–10 business days |
| Qatar | 8–12 business days |
| Norway | 8–10 business days |
| New Zealand | 6–10 business days |
| Colombia | 20–25 business days |
| Japan (Mainland) | 4–5 business days (Hokkaido & Okinawa: 5–8 business days) |
| Kuwait | 8–12 business days |
| Portugal | 6–10 business days |
| Finland | 6–10 business days |
| Poland | 6–10 business days |
Thank you for shopping with Rootique. This Shipping Policy explains order processing, estimated delivery times, shipping charges, customs and duties, delivery issues, and shipping-related claims for orders placed through the official Rootique website.
Order Processing and Estimated Delivery Times
Delivery times shown on our website are estimates only and may vary by destination, carrier operations, customs clearance, local delivery conditions, peak seasons, severe weather, or other circumstances outside Rootique’s reasonable control.
Unless otherwise stated, estimated delivery times refer to transit time after an order has been processed and handed over to the carrier. Order processing time is not included in the estimated transit time.
Please refer to the current country/region delivery estimates shown on our website for the estimated transit time applicable to your destination. Additional transit time may be required for remote areas, islands, or destinations with limited carrier service.
Order Cancellations
Cancellation requests are accepted only within 12 hours of order placement. Please contact our Customer Support Team as soon as possible if you wish to cancel your order.
After the 12-hour cancellation window, if the order has already been shipped, cancellation will no longer be supported. You will need to refuse delivery or receive the package first and then proceed with a return in accordance with our Returns & Restocking Fee Policy.
If the shipment can be successfully recalled, any applicable shipping fees will be deducted from the refund amount. The actual shipping fee may vary by order.
Shipping Fees
Shipping fees vary depending on the destination country or region and are calculated automatically at checkout. The applicable shipping charge will be displayed before you complete your purchase.
Tracking Information
Once your order has been shipped, tracking information will be provided when available. Carrier tracking updates may take some time to appear after the shipment has been handed over to the carrier.
If you need assistance locating your tracking information, please contact our Customer Support Team at support@rootique.co and provide your order number.
Customs Duties and Taxes
Unless otherwise stated at checkout, international shipments may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country or region. Where such charges are not collected at checkout, they are the responsibility of the customer, subject to applicable law.
Customs procedures and clearance times vary by destination and may affect the final delivery date. Rootique is not able to control delays caused by customs authorities or local clearance procedures.
Shipping Information and Address Changes
Customers are responsible for providing complete and accurate shipping information when placing an order. If you notice an error in your shipping address, phone number, recipient name, or other delivery information, please contact us within 12 hours of order placement.
We will make reasonable efforts to assist, but we cannot guarantee that shipping information can be changed once an order has entered processing or fulfillment, or after it has been handed over to the carrier.
Failed Delivery or Returned-to-Sender Packages
If delivery fails because of incorrect or incomplete information provided by the customer, refusal of delivery, failure to collect the package, or another customer-related reason, the customer may be responsible for additional shipping, return, or redelivery costs.
If the package is returned to Rootique, any refund eligibility will be determined in accordance with our Returns & Restocking Fee Policy and the condition of the returned product, subject to applicable law.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us as soon as possible.
If you purchased Guide Shipping Protection, you may submit an eligible shipping claim directly through our self-service claim portal at https://rootique.co/claim. Depending on the applicable coverage and claim eligibility, the claim process may provide a replacement, reshipment, reimbursement, or other covered resolution.
Guide Shipping Protection claims are subject to the applicable coverage terms and eligibility requirements.
If you need further assistance, please contact our Customer Support Team at support@rootique.co.
Customers who did not purchase Guide Shipping Protection may still contact our Customer Support Team for assistance. Any available resolution will be determined based on the circumstances of the shipment, Rootique’s applicable policies, and applicable law.
Delivered but Not Received
If carrier tracking shows that your package has been delivered but you cannot locate it, please first check the delivery location, household members, neighbors where appropriate, and any delivery notice provided by the carrier. You may also contact the carrier for additional delivery details.
If you are still unable to locate the package, please contact Rootique Customer Support with your order number and tracking information. If you purchased Guide Shipping Protection, you may also submit an eligible claim through https://rootique.co/claim.
Shipping Restrictions
Certain products or destinations may be subject to carrier, customs, regulatory, battery, or other shipping restrictions. If we are unable to ship an order to the provided destination, we will contact the customer regarding the available options.
Returns Related to Shipping Issues
Please do not return a product to any address without first contacting Rootique. Where a return is authorized, we will provide the applicable return instructions and return address. Return and refund eligibility is governed by our Returns & Restocking Fee Policy.
Customer Support
For shipping questions or further assistance, please contact our Customer Support Team at support@rootique.co.
Statutory Rights
Nothing in this Shipping Policy limits or excludes any statutory rights or remedies that you may have under applicable consumer protection laws.