Warranty Terms

# Limited Warranty

Customers residing in the EU/EEA benefit from a 2‑year statutory legal guarantee of conformity under EU consumer protection law. This statutory guarantee is a mandatory consumer right, independent of our voluntary commercial warranty terms, and cannot be excluded or limited by this document.

For all customers outside the EU/EEA, we offer a 1‑year limited commercial warranty covering manufacturing defects.

Warranty coverage, remedies and eligibility are adjusted by territory to comply with applicable local consumer regulations.

This warranty applies only to the Rootique DUO device purchased directly from our official website or our authorized resellers. It is non‑transferable and valid solely for the original purchaser.

We warrant that your device will be free from defects in materials and workmanship under normal household use, subject to the coverage and exclusions set out below.

# What This Warranty Covers

Within the applicable warranty period, if your device malfunctions due to a manufacturing defect, we will, at our sole discretion:

- Replace the product with an equivalent

- Issue a partial store credit when repair or replacement is not commercially feasible.

Warranty service does not extend your original warranty term. Any replacement unit carries the remainder of your original warranty period.

# What This Warranty Does NOT Cover

This Limited Warranty does not cover:

1. Damage caused by accident, misuse, abuse, dropping, crushing, unauthorized modification or disassembly of the device;

2. Damage arising from commercial use, or use outside of its intended household purpose;

3. Normal wear and tear on consumable or detachable accessories, including silicone attachments, brush heads, and other replaceable parts;

4. Damage caused by improper charging, use of incompatible chargers, or failure to follow our official care and cleaning instructions;

5. Products purchased from unauthorized third‑party sellers, resellers, marketplace or auction platforms;

6. Lost or stolen units;

7. Cosmetic scratches, scuffs or surface marks that do not impact the core functionality of the device.

This warranty is separate from our Return Policy. Our Return Policy governs voluntary returns within the return window. This Limited Warranty applies to manufacturing defects that occur after the return period expires.

#How to File a Warranty Claim

To submit a warranty claim, please contact our support team (support@rootique.co) and provide:

- Your original order number or purchase receipt

- Clear photos or a short video demonstrating the product defect

- Your full shipping address for replacement

Please note: We currently offer replacement-only service for all valid warranty claims. If your claim is approved, we will send you a replacement unit, at our discretion with an equivalent.

We will send troubleshooting or return instructions after reviewing your submission.

# Important Disclaimer

THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE VOLUNTARY COMMERCIAL WARRANTY PROVIDED BY US. WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT.

Nothing in these warranty terms limits, restricts or excludes your mandatory statutory consumer rights where prohibited by law.

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights under local laws.

Last updated: [10/27/2026]