Refund policy
Returns & Refund Policy
30-Day Satisfaction Guarantee
At Rootique, we want you to feel confident with your purchase.
For orders placed on or after **August 10, 2026**, we offer a **30-Day Satisfaction Guarantee**. If Rootique is not the right fit for you, you may request a return within **30 days from the date of delivery**.
Please review the return conditions below before submitting your request.
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1. Return Requirements
To be eligible for a return:
* The return request must be submitted within **30 days from the date you receive your order**.
* Customers must contact our Customer Support Team and receive return authorization before sending any product back.
* Products must be returned to the designated return address provided by Rootique.
* Customers are responsible for all return shipping costs.
* Customers must provide valid tracking information after shipping the return.
Please do not send products back without prior approval. Returns sent to an unauthorized address may not be processed.
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2. Unopened Products
If your Rootique device remains **sealed, unopened, and unused**, you may request a return within the 30-day return period.
The following conditions apply:
* Customers are responsible for return shipping costs.
* A **20% restocking fee** will be deducted from the refund amount.
The returned product must:
* Remain in its original packaging
* Include all accessories and components
* Be in a condition suitable for resale
The restocking fee covers the costs associated with inspection, inventory handling, and processing returned products.
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3. Opened Products (Trial Use Only)
We understand that customers may need to open and try the device before deciding whether Rootique is the right fit.
For products that have been opened and tested within the 30-day return period, returns may be accepted under the following conditions:
* Customers are responsible for return shipping costs.
* All original accessories, packaging, and included components must be returned.
* The product must be returned in good condition without excessive wear, damage, or signs of misuse.
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4. Non-Returnable Products
Returns cannot be accepted for products that:
* Have been damaged due to customer misuse or improper handling
* Show excessive usage beyond reasonable trial use
* Are missing accessories, components, or original packaging
* Cannot be restored to a condition suitable for inspection or resale
These products are not eligible for refunds under the personal return policy.
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5. Damaged, Defective, Missing, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our Customer Support Team as soon as possible.
Please provide:
* Order number
* Photos or videos clearly showing the issue
After reviewing your case, Rootique will provide an appropriate solution, which may include troubleshooting assistance, replacement, or refund.
Quality-related issues are handled separately and are **not subject to restocking fees**.
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6. Return Locations
To provide a convenient return experience, Rootique offers different return locations depending on your shipping destination:
* **United States orders:** Returns can be sent to our US return warehouse.
* **United Kingdom orders:** Returns can be sent to our UK return warehouse.
* **Other countries and regions:** Returns will be processed through our international return center.
Please contact our Customer Support Team before returning your order to receive the correct return address.
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7. Return & Refund Process
To initiate a return, please contact our Customer Support Team and provide:
* Order number
* Reason for return
* Photos/videos if applicable
Once your return request is approved:
1. Rootique will provide the appropriate return address.
2. Customers ship the product back and provide tracking information.
3. Once the returned product is received and inspected, your refund will be processed within **5-7 business days**.
Refunds will be issued to the original payment method.
Please note that return shipping times vary depending on the destination and shipping method selected.
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Important Notice
Before shipment, every Rootique device undergoes quality inspection to ensure that the product is complete and functioning properly.
We strongly recommend recording a video while opening and inspecting your package upon delivery. This can help us resolve any potential issues related to shipping damage, missing items, or product defects more efficiently.
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For any questions regarding returns, please contact our Customer Support Team at:
**[support@rootique.co]**