Refund policy

Return, Exchange & Refund Policy

At Rootique, we strive to provide a smooth and reliable shopping experience. We offer returns, exchanges, and refunds for eligible purchases. Please review the following policy for details on eligibility, procedures, and applicable conditions.

1. 30-Day Money-Back Guarantee

For products purchased via the official website that meet the following conditions, we provide you with a guarantee for returns and refunds within 30 calendar days of delivery.

Return Conditions:

  • Return requests must be submitted within 30 days of receiving your order.
  • Customers are responsible for return shipping costs for returns made for personal reasons.
  • Please ensure that the product is returned with all original accessories. We recommend using the original packaging, where available.
  • Returns must be authorized by our customer support team before being shipped.

Once your returned product has been received and inspected, we will process your eligible refund within 7 business days.

Refunds will be issued to the original payment method. Please note that the time required for the funds to appear in your account may vary depending on your payment provider.

  1. Damaged, Missing, Wrong Items, or Lost Packages

Upon receiving your order, please inspect the package and its contents to ensure everything is correct.

If you receive a damaged, defective, incorrect, or incomplete order, please contact us at support@rootique.co with the following information:

  • Order number
  • A brief description of the issue
  • Photos or videos clearly showing the problem, where applicable

Our customer support team will review your request, typically within 2–3 business days, and assist you with the appropriate resolution.

If your package appears to be lost or has experienced a significant delivery delay, please contact us with your order number so we can help investigate the shipment.

For confirmed shipping errors, missing items, or products damaged during delivery, Rootique will arrange an appropriate resolution at no additional cost to you.

  1. Product Malfunctions or Quality Issues

Every Rootique device undergoes quality inspection before shipment. However, if you experience a malfunction or product quality issue, our support team is here to help. Please contact support@rootique.co and provide:

  • Order number
  • A description of the issue
  • Photos or videos demonstrating the problem, where applicable

Our team will review your case and provide troubleshooting guidance, typically within 2–3 business days.

If a product defect is confirmed and the issue cannot be resolved through troubleshooting, we will arrange a replacement device rather than a repair.

For confirmed manufacturing defects covered by our warranty, Rootique will cover the necessary replacement shipping costs.

Our product quality support applies to eligible manufacturing defects reported within one year from the date of purchase.

This warranty does not cover damage caused by misuse, accidental damage, unauthorized modifications, or improper handling.

4. Return & Refund Procedure

If you would like to return your product under our 30-Day Money-Back Guarantee, please follow these steps:

Step 1: Contact Customer Support

Email support@rootique.co with your order number and return request.

Our team typically reviews requests within 2–3 business days.

Step 2: Receive Return Instructions

Once your return request has been approved, our team will provide the appropriate return address and shipping instructions.

Please do not send products back without contacting us first.

Step 3: Ship Your Return

For returns made for personal reasons, customers are responsible for return shipping costs.

Please securely package the product and include its original accessories and packaging, where available.

Important: Once you have shipped your return, please provide us with the tracking number as soon as possible. This helps our team monitor your return and avoid unnecessary delays in processing your refund.

Step 4: Receive Your Refund

Once the returned product arrives at our designated return facility and has been inspected, we will process your eligible refund within 7 business days.

Refunds will be issued to the original payment method. Additional processing time may be required by your bank or payment provider.

5. Important Information

  • Our 30-Day Money-Back Guarantee applies to eligible purchases made through the official Rootique website.
  • Return requests must be submitted within 30 calendar days of delivery.
  • Customers are responsible for return shipping costs when returning products for personal reasons.
  • Products should be returned with all their original accessories. We recommend using the original packaging, where available.
  • Products damaged due to misuse, unauthorized modifications, or improper handling may not qualify for a refund.
  • Please contact our support team before returning any product to ensure it is sent to the correct return facility.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

For any questions regarding returns, refunds, or product issues, please contact us at support@rootique.co.

We're here to help make your Rootique experience as smooth as possible.